Shipping & Delivery

Timings

Depending on what you order, orders will be shipped within 1-4 business days.

Local deliveries will be made within 2-4 business days.

Courier networks are experiencing delays due to the current Covid situation, please track your parcel online before getting in touch with us.

Bundle hires with future requested delivery dates may be sent out as early as a week prior.

If an order is urgent, contact us first to ensure we can meet your requirements.

 

Packaging

We care for the planet! We endeavour to minimise the use of plastic wherever we can.

Your order may arrive in recyclable paper or cardboard packaging or in home compostable bags.

If you have a preference let us know in ‘add instructions to seller’ in the cart.

 

Costs

It can cost a lot to send a bundle down the line!

We use a range of providers to keep our prices low and deliver locally for free.

All bundles are delivered for $15 or $20 to rural addresses. All other orders are $7 nationwide and $9 for rural delivery.

If you are rural and do not select rural shipping we will hold your order until the correct fee is received.

If you encounter an error with the shipping rates calculated at checkout please contact us.

 

Returns

Hire returns are your responsibility.

We recommend a tracked courier service, you are liable for the goods until received by us.

We can arrange this for you, purchase a return courier here and we’ll take care of it all.

Locals with hire items ready for collection, send us an email and we’ll confirm the pickup date.